What is StarBand service and where is it available?

StarBand® is two-way, always-on, high-speed Internet service via satellite delivered to homes and offices virtually everywhere (including the continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands). Visit the How to Buy section of the StarBand website for more information on purchasing StarBand service.

What equipment is necessary for StarBand service outside of the continental U.S.?

There are a few unique equipment requirements for StarBand installations in Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Your Dealer will be able to order this equipment for you:

1. A 1.2 meter antenna (instead of the .75E antenna used in the continental U.S.)
2. A larger roof/wall mount to accommodate the 1.2 meter antenna
3. A higher performance low-noise-block (LNB) signal receiver

Any equipment and installation pricing and related terms and conditions quoted on StarBand's Web site do not apply to sales in Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Service in these areas can only be purchased through one of our authorized partners. Labor warranties and maintenance terms are at the discretion of the authorized StarBand Dealer from which you purchase the service. You may want to contact more than one dealer to find the best prices and warranty terms. Click here for the StarBand direct sales phone number or to find a dealer near you.

Where can I buy StarBand systems?

You can purchase StarBand systems from one of our authorized dealers or by calling StarBand directly at 1.800.4.STARBAND.

What are the minimum computer requirements?

Although StarBand services and products are compatible with most operating systems that support the TCP/IP protocol (i.e. Windows™ , Macintosh™, Linux™, UNIX™, etc.), technical support is only provided for the following operating systems: Windows 2000 Professional, Windows XP Home and Windows XP Professional and Mac OS X.

Other operating systems with TCP/IP components may work but will not be directly supported by StarBand. The computer must meet the following specifications:

• Operating systems supporting TCP/IP protocol such as Windows®, Macintosh®, Unix® and Linux® (Call Center support limited to Windows Me, 2000 Professional, XP and Macintosh OS X)
• CD-ROM drive
• Ethernet port

Can I mount a StarBand antenna on my RV?

Not at this time. The StarBand antenna not only receives from but also transmits to the satellite; the installation must be performed with exact precision and in accordance with FCC standards.